Frequently Asked Questions
Everything you need to know about shopping with Hydrosick.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Hydrosick products come with a one-year limited warranty against manufacturing defects. If your item arrives damaged or fails under normal use, we will replace it free of charge.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary based on the destination country.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also log into your Hydrosick account to view the real-time status of your delivery.